Terms & Conditions

Auto Spa Booking Desk is operated by Creators Consulting LLC, a Michigan limited liability company ("we," "us," or "our").

For billing, booking, or legal questions: support@autospabooking.com

Auto Spa Booking Desk is a booking service. We schedule appointments and collect deposits on behalf of independent auto service providers ("Providers"). The Provider you book with performs your service and is responsible for the quality of its work, its pricing beyond the deposit, and its own business policies. We do not perform any automotive services.

To book through us, you must be at least 18 years old. By booking, you confirm that:

• You are at least 18 years old
• You are authorized to book service for the vehicle
• The information you give us is accurate and complete
• The payment card you use is yours or you are authorized to use it

A deposit is required to reserve your appointment. The deposit amount is shown to you before you pay, either on the payment page or by our booking team on the call. Your deposit is applied in full toward the total cost of your service with the Provider. It is not an additional fee.

Deposits are processed by our payment processor, Stripe. The charge will appear on your card statement as AUTO SPA BOOKING DESK.

This policy applies to every appointment booked through Auto Spa Booking Desk, regardless of the Provider.

Cancellations: Deposits are non-refundable if you cancel your appointment, at any time.

Rescheduling with notice: If you reschedule at least 48 hours before your appointment, your deposit will be transferred to your new appointment date.

Late changes and no-shows: If you reschedule or cancel less than 48 hours before your appointment, or do not show up, your deposit is non-refundable and cannot be transferred.

The Provider reserves your appointment time when you pay your deposit and may turn away other customers for that time. That is why deposits are non-refundable under this policy.

To reschedule, email support@autospabooking.com with your name and appointment date.

If the Provider cancels your appointment or cannot complete your service, you will receive a full refund of your deposit, or you may choose to transfer it to a new appointment. Refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

You authorize us to charge the deposit amount stated to you, one time, for the appointment you book, when you:

• Complete payment through our checkout or a payment link sent by text or email, or
• Give verbal authorization to our booking team on a recorded call.

We will not charge you any additional amounts without your separate authorization.

Payment for the remaining cost of your service is made directly to the Provider.

We keep records of each booking, which may include:

• Your acceptance of these Terms at checkout
• Recordings of calls with our booking team, including your authorization of the deposit
• Confirmation, reminder, and other texts and emails we send you
• Your appointment details and attendance

These records document your booking, your agreement to these Terms, and your authorization of the deposit. We keep them for up to 24 months after your appointment, or longer if needed for an open dispute or legal matter, as described in our Privacy Policy.

If you have a question or concern about a deposit, please email support@autospabooking.com before contacting your bank or card issuer. We respond within 1 business day and can usually resolve issues quickly, including correcting any billing error.

If a charge is disputed with your bank or card issuer, we may provide our booking records, including call recordings, your acceptance of these Terms, and our communications with you, to our payment processor and card networks to respond to the dispute.

The Provider is responsible for the service performed on your vehicle. If you have a concern about the work, please contact the Provider directly. You may also email us at support@autospabooking.com, and we will help connect you with the Provider and pass your concern along.

Appointment times are subject to Provider availability. We do not guarantee any specific result from a Provider's service, and we make no warranties about the services Providers perform.

By providing your phone number and email address, you agree to receive calls, text messages, and emails from Auto Spa Booking Desk about your booking, including confirmations, reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. Consent to receive texts is not a condition of purchase.

Calls with our booking team may be recorded for quality, training, and record-keeping purposes, including documenting your authorization of a deposit.

Our Privacy Policy explains how we collect, use, share, and keep your information, including booking, payment, call, and text information. We do not sell your personal information, and we do not share mobile information with third parties for marketing purposes.

To the fullest extent permitted by law, our total liability to you for any claim related to a booking is limited to the amount of the deposit you paid for that booking. We are not liable for the services performed by Providers, including the quality of their work or any damage to your vehicle. Nothing in these Terms limits any rights you have that cannot be limited under applicable law.

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute related to these Terms or a booking will be resolved in the state or federal courts located in Ottawa County, Michigan, except that either party may bring a claim in small claims court where eligible.

We may update these Terms from time to time by posting a revised version on this page with a new effective date. Changes apply only to bookings made after the updated Terms are posted. Your booking is governed by the Terms you accepted when you booked.

Auto Spa Booking Desk (Creators Consulting LLC)

Email: support@autospabooking.com